Terms of Service

Terms of Service

Last updated: 29 August 2026

1. Acceptance of These Terms

By accessing our website, creating an account, submitting an enquiry, requesting a service or otherwise using RemitGC services, you agree to be bound by these Terms of Service and any additional terms that apply to a particular service.

If you do not agree to these terms, you should not use our website or services.

2. About RemitGC

RemitGC provides and coordinates international logistics, shipping, freight, corporate, client support, payment and related business services. Certain services may be delivered directly by RemitGC, while others may involve carriers, payment providers, financial institutions, agents, customs brokers, technology providers or other third parties.

The availability, scope and conditions of individual services may differ by country, route, customer type, transaction type and applicable law.

3. Eligibility and Account Responsibilities

• You must provide accurate, complete and current information when using our services.
• You are responsible for maintaining the confidentiality of your account credentials.
• You must promptly notify us if you suspect unauthorized access to your account.
• You may not impersonate another person or provide false, misleading or fraudulent information.
• Business users must have authority to act on behalf of the organization they represent.

4. Service Requests, Quotes and Orders

Information displayed on our website is generally provided for information and enquiry purposes and does not constitute a binding offer unless expressly stated otherwise.

A service request, quotation, booking, shipment instruction, payment instruction or other transaction becomes binding only when accepted or confirmed by RemitGC or the relevant service provider.

Quotes may be subject to validity periods, currency movements, carrier charges, duties, taxes, fuel surcharges, regulatory fees, banking charges and other third-party costs.

5. Shipping, Freight and Logistics Services

Customers are responsible for providing accurate shipment descriptions, weights, dimensions, values, addresses, customs information and other information reasonably required to process a shipment.

Transit times, delivery dates and tracking estimates may be affected by customs, inspections, weather, carrier operations, force majeure events, destination restrictions, incomplete documentation or other circumstances beyond our reasonable control.

Restricted, prohibited, dangerous or regulated goods may not be shipped unless expressly permitted and handled in accordance with applicable laws, carrier rules and required documentation.

6. Payments and Financial Service Coordination

Where RemitGC assists with international payments, settlements, financial service coordination or related transactions, additional verification, compliance checks and third-party provider terms may apply.

RemitGC does not guarantee acceptance, settlement timing, exchange rates, banking availability or approval by a bank, payment provider, correspondent institution or regulatory authority.

Nothing on this website constitutes investment, legal, tax or financial advice.

7. Compliance, Verification and Due Diligence

We may request identity documents, company records, source-of-funds information, shipment documents, beneficial ownership information or other evidence necessary to meet legal, regulatory, risk-management, fraud-prevention, sanctions, anti-money-laundering or know-your-customer requirements.

We may delay, decline, suspend or cancel a service where required by law, where verification cannot be completed, or where we reasonably identify fraud, sanctions, compliance, security or reputational concerns.

8. Fees, Charges, Taxes and Refunds

You are responsible for fees and charges disclosed before or during a transaction, together with any applicable taxes, duties, customs charges, bank charges, carrier fees or third-party costs.

Refund eligibility depends on the relevant service, the stage of processing, third-party costs already incurred and any specific cancellation or refund terms provided for that service.

9. Acceptable Use

• Do not engage in unlawful, fraudulent, deceptive or abusive activity.
• Do not circumvent sanctions, trade restrictions, financial controls or identity verification requirements.
• Do not transmit malware, interfere with system security or attempt unauthorized access.
• Do not infringe intellectual property, privacy or other legal rights.
• Do not use automated methods to overload, scrape or misuse our services without permission.

10. Third-Party Services

Our services may rely on third-party carriers, payment processors, banks, customs authorities, hosting providers, communication providers and other service partners. Their own terms, policies, operational rules and limitations may apply.

11. Intellectual Property

The RemitGC name, branding, website content, software, graphics, documentation, interfaces and other materials are owned by or licensed to RemitGC and are protected by applicable intellectual property laws.

12. Privacy and Data Protection

Our handling of personal information is described in our Privacy Policy. By using our services, you acknowledge that personal information may be processed as necessary to provide services, verify identity, prevent fraud, meet legal obligations and operate our business.

13. Service Availability and Changes

We may update, suspend, restrict or discontinue features or services from time to time. We do not guarantee that the website, client portal, tracking systems or other digital services will always be uninterrupted, error-free or available in every location.

14. Disclaimers

To the extent permitted by applicable law, our website and general informational content are provided on an as-available basis. While we aim to keep information accurate and current, we do not warrant that all information will always be complete, current or error-free.

15. Limitation of Liability

To the maximum extent permitted by applicable law, RemitGC will not be liable for indirect, incidental, special, consequential or punitive losses, loss of profits, loss of business opportunity, loss of data or losses caused by third-party services, delays or events outside our reasonable control.

16. Indemnity

To the extent permitted by law, you agree to indemnify and hold RemitGC harmless from claims, losses, liabilities, penalties and reasonable costs arising from your unlawful use of the services, inaccurate information, prohibited goods, breach of these terms or violation of third-party rights.

17. Suspension and Termination

We may suspend or terminate access to an account or service where reasonably necessary for security, fraud prevention, compliance, non-payment, misuse, breach of these terms or legal requirements.

18. Governing Law and Disputes

These terms are intended to operate in accordance with the laws applicable to RemitGC in the United Arab Emirates, subject to any mandatory consumer, transport, financial or other laws that apply to a particular transaction or customer.

19. Changes to These Terms

We may update these Terms of Service to reflect changes in our services, technology, business practices or legal requirements. The updated version will be posted on this page with a revised last-updated date.

20. Contact Us

If you have questions about these Terms of Service, please contact RemitGC at [email protected].