Privacy Policy

Privacy Policy

Last updated: 29 August 2026

1. Information We Collect

• Identity information such as your name, nationality and identification documents where verification is required.
• Contact information including email address, telephone number, postal address and business contact details.
• Business information including company name, registration information, ownership information and authorized representatives.
• Shipment and logistics information including sender and recipient details, addresses, shipment contents, tracking references and customs information.
• Transaction and payment information necessary to process or coordinate payments, settlements, invoices or related services.
• Compliance information including know-your-customer, source-of-funds, beneficial ownership, sanctions-screening and due-diligence information where applicable.
• Technical information including IP address, browser type, device information, login information, security events and website usage data.
• Communications including contact forms, emails, support messages and other correspondence with RemitGC.

2. How We Collect Information

• Directly from you when you contact us, register, submit documents, request services or make transactions.
• Automatically when you use our website or digital services, including through cookies, logs and security technologies.
• From organizations you represent or other people involved in a shipment or transaction.
• From service providers, carriers, banks, payment providers, identity-verification providers, public records or legally permitted compliance sources.

3. How We Use Personal Information

• Respond to enquiries and provide customer support.
• Create and manage accounts and client relationships.
• Arrange, process, track and support logistics and freight services.
• Process or coordinate payments, settlements, billing and related services.
• Verify identity, perform due diligence, prevent fraud and meet compliance obligations.
• Protect our systems, users, assets and services against abuse, cyber threats and unauthorized access.
• Improve our website, services, operations and customer experience.
• Send service communications and, where permitted, marketing communications.
• Comply with legal, regulatory, tax, accounting, reporting and dispute-resolution obligations.

4. Legal Grounds for Processing

Depending on the circumstances and applicable law, we process personal information because it is necessary to perform a contract or provide a requested service, comply with legal obligations, protect legitimate business and security interests, establish or defend legal claims, protect vital interests, or because you have provided consent where consent is required.

5. Identity Verification and Compliance

Certain services may require us or our partners to verify identity, ownership, source of funds, transaction purpose, shipment details or other information. This may involve screening against sanctions, watchlists, fraud indicators or other legally permitted compliance databases.

6. Sharing Personal Information

• Carriers, freight forwarders, customs brokers, warehouse providers and logistics partners.
• Banks, payment processors, settlement providers and financial service partners.
• Identity-verification, fraud-prevention, sanctions-screening and compliance providers.
• Hosting, cloud, software, communications, analytics and security providers.
• Professional advisers, auditors, insurers and legal representatives.
• Government authorities, courts, regulators or law-enforcement bodies where disclosure is legally required or permitted.

7. International Data Transfers

Because RemitGC supports international services, personal information may be processed or transferred across countries. Where required, we take reasonable steps to use appropriate contractual, organizational or legal safeguards for international transfers.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including service delivery, account management, legal obligations, compliance, fraud prevention, accounting, dispute resolution and enforcement of agreements.

9. Security

We use administrative, technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure. No internet or electronic storage system can be guaranteed to be completely secure.

10. Your Privacy Rights

Depending on your location and applicable law, you may have rights relating to your personal information, including rights to request access, correction, deletion, restriction, objection, portability or withdrawal of consent.

Some rights may be subject to legal exceptions, including where information must be retained for compliance, fraud prevention, legal claims, accounting or other mandatory purposes.

11. Cookies and Similar Technologies

We use cookies and similar technologies for website functionality, security, preferences, analytics and other purposes described in our Cookie Policy. Where required by law, non-essential cookies will be used only after appropriate consent.

12. Marketing Communications

Where permitted, we may send service updates, business information or marketing communications. You may unsubscribe from marketing messages at any time.

13. Children

Our services are intended for adults and business users. We do not knowingly collect personal information from children through our website except where necessary for a legitimate service and provided by a parent, guardian or authorized person in accordance with applicable law.

14. Third-Party Websites

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, business practices or legal obligations. The current version will be published on this page with an updated date.

16. Contact Us About Privacy

For privacy questions or requests concerning your personal information, please contact RemitGC at [email protected].